Right of withdrawal and refunds

In short: you have the right to withdraw from this contract within 14 days of the day you pay, without giving any reason, but only until your claim letter has been delivered to you. The letter is a digital service that we provide immediately after payment, so once it is available to you, the right of withdrawal ends.

For this reason, before you pay you must expressly agree that we start providing the service right away, and confirm that you lose your right of withdrawal as soon as your claim letter is made available to you. Without this consent, we cannot start the service.

If you wish to withdraw before your claim letter has been made available to you, send us a clear statement, for example by email to support@flightclaim24.com, with your name, the email address and the claim reference you used. You can use the model form below, but you do not have to. In this case, we refund all payments received without undue delay and no later than 14 days after we receive your withdrawal, using the same payment method you used for the payment.

Once your claim letter has been made available to you, the service has been fully provided and you can no longer withdraw. If a technical problem on our side prevents the letter from being generated after payment, you are entitled to a full refund.

Model withdrawal form

(Complete and return this form only if you want to withdraw from the contract.)

To:
FlightClaim24 (Sérgio Fonseca), Dr.-Gessler-Straße 12a - Haus 12, 93051 Regensburg, Germany, support@flightclaim24.com

I hereby give notice that I withdraw from my contract for the provision of the following service: EU261 claim letter.

Ordered on / received on: ____________________

Name of consumer: ____________________

Address of consumer (only if this form is sent on paper): ____________________

Signature of consumer (only if this form is sent on paper): ____________________

Date: ____________________